IceMule

Last Updated: March 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests made after 30 days of delivery will not be accepted.

This policy applies to DTC orders only. B2B and wholesale return terms are governed by your Reseller Agreement.

To be eligible for a return, your item must meet all of the following conditions:

•        In the same condition that you received it — unworn or unused

•        With original tags attached

•        In its original packaging

•        Accompanied by a receipt or proof of purchase

 

Items that do not meet these conditions will not be accepted for return.

Certain items cannot be returned. The following are excluded from our return policy:

•        Custom or personalized products (such as special orders)

•        Cups and reusable drinkware — for hygiene reasons, cups and drinkware cannot be returned once received

•        Items marked “Final Sale” at the time of purchase — these items are not eligible for return or exchange under any circumstances

•        Gift cards

 

Final Sale Items: Certain heavily discounted or promotional items may be designated as “Final Sale” at checkout. Items marked as Final Sale are clearly identified at the time of purchase and are not eligible for return, exchange, or refund. The discount threshold used to determine Final Sale designation is subject to change at our discretion. When in doubt, look for the “Final Sale” designation on the product page or at checkout before completing your purchase.

 

Please contact us at support@icemule.com if you have questions about whether your specific item is eligible for return before initiating a request.

We make starting a return easy through your IceMule customer account. Here’s how:

Step 1 — Log In or Create an Account

Visit icemule.com and log in to your customer account. If you don’t have an account yet, you can create one using the same email address you used when placing your order — your order history will automatically populate once your account is set up.

Step 2 — Find Your Order

Navigate to your order history and select the order containing the item you wish to return. Eligible items will have a return option available. If an item is outside the return window or is non-returnable, the return option will not be available for that item.

Step 3 — Submit Your Return Request

Follow the on-screen prompts to select the item(s) you wish to return and submit your request. Once submitted, our team will review and approve your return.

Step 4 — Ship Your Item Back

Once your return is approved, you will receive confirmation with instructions on how to send your item back to us. Ship your return to:

 

IceMule LLC

C/O Returns Department

4344 Phillips Highway

Jacksonville, FL 32216

 

 

Need help? If you experience any issues accessing your account or starting a return, contact us at support@icemule.com and we’ll assist you.

Customers are responsible for a flat $5 return shipping fee. This fee is automatically deducted from your refund at the time it is processed. We recommend using the prepaid label provided — IceMule is not responsible for return packages that are lost or damaged in transit if you choose to ship independently.

If your return is the result of a defective, damaged, or incorrect item (see Section 6), please contact us at support@icemule.com and we will provide a prepaid return label at no charge.

Please inspect your order upon receipt. If your item arrives defective, damaged, or if you receive the wrong item, contact us immediately at support@icemule.com so that we can evaluate the issue and make it right.

Do not attempt to use or modify a damaged or incorrect item before contacting us, as this may affect our ability to resolve the issue.

Want a different size or color? Start a return through your customer account, then reach out to us at support@icemule.com and we'll place the new order for you. 

We do not process direct exchanges. All exchanges must be handled as a return followed by a new order placed with our team.

 

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without providing a justification, in accordance with EU consumer protection law.

To qualify, your item must still meet the standard return eligibility conditions outlined in Section 2 — unworn or unused, with tags, in its original packaging, and accompanied by proof of purchase.

To exercise your right of cancellation, please contact us at support@icemule.com within 14 days of receiving your order.

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or denied.

If approved, your refund will be automatically applied to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund to your account.

 

For all return and refund questions, please reach out to our customer service team:

 

IceMule LLC

Email: support@icemule.com

Website: www.icemule.com