IceMule

Shipping Policy

Last Updated: March 2026

 

Thank you for shopping with IceMule Coolers. Please review our shipping policy below before placing your order. If you have questions, our team is happy to help.

 

Processing times vary by order type:

•        Direct-to-Consumer (DTC) orders: Processed within 1 business day of being placed.

•        Business-to-Business (B2B) orders: Processing time varies based on order size and product availability. Your account representative will provide an estimated ship date at time of order confirmation.

Orders placed after business hours, on weekends, or on federal holidays will begin processing the next business day. You will receive a shipping confirmation with tracking information once your order has shipped.

 

Free standard shipping is available on qualifying DTC orders only. The following conditions apply:

•        Orders of $75 or more shipped to the contiguous United States (lower 48 states) qualify for free standard shipping.

•        Free shipping applies to direct-to-consumer orders only. B2B and wholesale orders do not qualify.

•        Free shipping is not available for orders shipping to Alaska, Hawaii, or US Territories.

•        Discount codes, taxes, and shipping charges do not count toward the free shipping minimum.

•        The free shipping threshold is subject to change. The threshold displayed at checkout is always current.

 

All orders ship from our fulfillment warehouse located at:

 

We currently ship to the following regions within the United States:

Contiguous United States (Lower 48 States)

Standard shipping is available to all addresses in the contiguous US. Estimated delivery time is 5–7 business days after order processing.

Alaska & Hawaii

We ship to Alaska and Hawaii. Additional shipping charges may apply and delivery times may be longer than standard estimates. Rates will be calculated at checkout for DTC orders. B2B customers should contact their account representative for freight quotes.

US Territories (Puerto Rico, Guam, and Others)

We ship to US Territories including Puerto Rico and Guam. Additional shipping charges apply and delivery times vary by territory. DTC rates are calculated at checkout. B2B customers should contact their account representative for freight quotes.

 

IceMule Coolers ships via multiple carriers depending on order type, size, destination, and availability:

•        UPS

•        FedEx

•        USPS

•        DHL

•        LTL (Less-Than-Truckload) freight carriers — used for large or palletized B2B orders

The carrier used for your specific order will be determined based on the most efficient and reliable option for your destination and order size. Carrier and tracking information will be included in your shipping confirmation.

 

We currently offer the following shipping option for DTC orders:

•        Standard Shipping: Estimated 5–7 business days after processing (contiguous US only; see Section 3 for regional details).

B2B delivery timelines vary by order size and shipping method. See Section 10 for full B2B shipping details.

Delivery estimates are provided by the carrier and are not guaranteed. IceMule is not responsible for carrier delays due to weather, high shipping volumes, or other circumstances outside our control.

 

We can ship to P.O. Boxes via USPS only for DTC orders. Orders shipping to a P.O. Box will be automatically routed through USPS. Please note that USPS has size and weight restrictions for P.O. Box deliveries, which may affect shipment of larger cooler sizes.

B2B orders cannot be delivered to P.O. Boxes due to freight carrier requirements. A physical delivery address is required for all B2B shipments.

 

IceMule Coolers takes care to package all orders securely. Once a package is in the hands of a carrier, we are not responsible for delays, damage, or loss caused by the carrier.

If your DTC order arrives damaged or is lost in transit, please take the following steps:

•        Document any damage with photos immediately upon receipt.

•        Contact the carrier directly to file a claim using your tracking number and order details.

•        Carrier contact information will be included in your shipping confirmation email.

If you need assistance locating your tracking number or carrier contact information, please reach out to our customer service team.

 

Please double-check your shipping address before placing your order. IceMule Coolers is not responsible for orders shipped to an incorrect address provided by the customer. Address corrections after an order has shipped may result in additional fees charged by the carrier.

 

If you have questions about your DTC order or our shipping policy, please contact our customer service team:

•        Email: support@icemule.com

•        Website: www.icemule.com

 

 

10.1 Freight Charges

B2B orders do not qualify for free shipping. All freight charges are the responsibility of the customer and are based on actual freight costs at time of shipment. Freight costs are determined by:

•        Order weight and dimensions

•        Shipping destination

•        Carrier and service level selected

Freight charges will be calculated and communicated to you at the time of order confirmation by your account representative. IceMule reserves the right to select the most cost-effective carrier unless a specific carrier is requested and agreed upon in advance.

 

10.2 Order Processing Times

Processing times for B2B orders vary based on order size and product availability. Your IceMule account representative will provide an estimated ship date at the time of order confirmation. Large or custom orders may require additional lead time.

Please plan accordingly for seasonal demand periods, as processing times may be extended during peak periods. We recommend placing B2B orders well in advance of promotional or retail deadlines.

 

10.3 Shipping Methods

B2B orders ship via the most appropriate method based on order size and destination:

•        UPS or FedEx Ground: Typically used for smaller B2B orders.

•        LTL (Less-Than-Truckload) Freight: Used for larger orders that require pallet shipping.

•        Pallet Delivery: Large orders will be palletized and shipped via freight carrier. Please ensure your receiving location is equipped to accept pallet deliveries (loading dock or forklift access).

If your facility has specific delivery requirements (appointment scheduling, limited access, residential delivery, etc.), please notify your account representative at time of order so arrangements can be made in advance.

 

10.4 Bill of Lading (BOL) & Freight Documents

A Bill of Lading and freight documentation will be provided for large orders shipped via LTL or pallet freight. For smaller B2B orders shipped via UPS or FedEx, standard tracking information will be provided in lieu of a BOL.

If you require freight documentation for a specific shipment, please contact your account representative prior to the order shipping.

 

10.5 Damaged or Lost Freight — Shared Responsibility

IceMule Coolers and the B2B customer share responsibility for resolving freight claims on damaged or lost shipments. Please follow this process:

•        Inspect all deliveries at time of receipt. Note any visible damage on the carrier’s delivery receipt or POD (Proof of Delivery) before signing.

•        Document damage with photos immediately, including packaging, pallet condition, and product.

•        Notify your IceMule account representative within 48 hours of delivery for any damaged or missing items.

•        IceMule will work with you and the carrier to file and manage the freight claim. Resolution timelines are subject to carrier claims processes.

Failure to note damage at time of delivery or to report within 48 hours may affect claim eligibility. We strongly recommend all B2B customers have a documented receiving process in place.

 

10.6 B2B Account Representative Contact

All B2B customers are assigned a dedicated IceMule account representative for shipping questions, order status, freight quotes, and claim support. Please contact your assigned representative directly for the fastest response.

If you do not know your account representative or need to be connected with our B2B team, please reach out to:

•        Email: sales@icemule.com

•        Website: www.icemule.com

 

IceMule LLC — Shipping Policy — Subject to Change Without Notice